FAQ
General Information
What is Safin Mountain Watches Company?
Safin Mountain Watches Company is a premium watch brand that combines Swiss movement with Kurdish design. Founded in Sweden, our watches are crafted to provide both aesthetic appeal and functional durability.
Where are Safin Mountain watches manufactured?
Our watches are designed in Sweden, feature Kurdish design elements, and are powered by precise Swiss movements.
How can I contact Safin Mountain Watches customer service?
You can reach our customer service team via email at contact@safinmountainwatches.com
Product Information
What makes Safin Mountain watches unique?
Our watches are unique due to their integration of Swiss movement and Kurdish design, offering a blend of precision and cultural artistry.
What materials are used in Safin Mountain watches?
We use premium materials such as stainless steel, sapphire crystal or mineral glass, and high-grade metal or leather for our watch straps. Each component is selected for its durability and performance.
Are Safin Mountain watches water-resistant?
Yes, all our watches are water-resistant up to 3 ATM, making them suitable for everyday use and light water exposure.
Can I replace the watch straps?
Yes, our watch straps are interchangeable quick release straps. You can purchase additional straps from our online store or authorized dealers.
Ordering and Shipping
How can I place an order?
Orders can be placed directly on our website at www.safinmountainwatches.com. You can also visit one of our authorized retailers.
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers.
Do you offer international shipping?
Yes, we offer free international shipping. Delivery times range from 5 to 15 days depending on the destination.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the courier's website.
Repairs and Battery Change
Can I get my watch repaired?
Yes, we offer repair services for out-of-warranty watches for a fee. Please contact customer service for a repair quote and further instructions.
Returns and Exchanges
What is your return policy?
We offer a 30-day return policy for unused and unworn watches in their original packaging. Please contact customer service to initiate a return.
How do I exchange a watch?
To exchange a watch, please contact our customer service team within 30 days of purchase. They will guide you through the exchange process.
Will I be refunded for shipping charges if I return a watch?
Since we offer free delivery, there are no shipping charges to refund. Returns are accepted for a full refund of the purchase price if the return is due to a defect or an error on our part.